Question 1

Do you really offer 24/7 emergency call outs?

Accepted Answer

Yes, absolutely. Unlike many companies that claim 24/7 availability, we genuinely answer our phones around the clock — including weekends and bank holidays. For emergencies such as burst pipes, electrical faults or urgent property damage, call us on 0116 5070936 or 07880 604629.

Question 2

Who do you typically work with?

Accepted Answer

We work with letting agents, landlords, facilities management companies, student accommodation providers and commercial property owners — as well as homeowners who need reliable reactive or planned maintenance.

Question 3

Can you help with landlord compliance?

Accepted Answer

Yes. Landlord compliance is one of our strengths. We support EICR and remedial works, safety certificates, damp and mould response, planned inspections and end-of-tenancy repairs — helping landlords and agents remain compliant and protect their investments.

Question 4

How quickly can you respond to an emergency?

Accepted Answer

For emergencies within our coverage area, we aim to be on-site within 60 minutes. Response times may vary depending on location and current demand, but we always prioritise genuine emergencies.

Question 5

Do you provide free quotes?

Accepted Answer

Yes, we offer free, no-obligation quotes for all our services. You can request a quote online through our booking form, by email, or by calling us directly. We provide clear, transparent pricing with no hidden charges.

Question 6

What payment methods do you accept?

Accepted Answer

We accept bank transfer, card payments, and cash. Payment is typically due upon completion of work, unless otherwise agreed for larger projects or regular maintenance contracts.

Question 7

Do you remove garden waste?

Accepted Answer

Yes, garden waste removal is included with our garden services unless otherwise stated. We responsibly dispose of all green waste, leaving your property clean and tidy.

Question 8

Can I book a regular garden maintenance schedule?

Accepted Answer

Absolutely. We offer weekly, fortnightly, and monthly garden maintenance plans at discounted rates. Regular customers receive priority booking and a dedicated team member where possible.

Question 9

What property types do you work on?

Accepted Answer

We work on houses, flats, apartments, offices, and commercial properties. Whether you're a homeowner, landlord, letting agent, or business owner, we have the expertise to help.

Question 10

Do you offer end of tenancy repairs?

Accepted Answer

Yes, we specialise in end of tenancy repairs and maintenance for landlords and letting agents. We provide fast turnarounds to get properties market-ready quickly.

Question 11

Are your electricians qualified?

Accepted Answer

All electrical work is carried out by qualified professionals in accordance with UK regulations. We never compromise on safety and always ensure work meets the required standards.

Question 12

Can you help with a burst pipe?

Accepted Answer

Yes, burst pipes are one of our most common emergency call outs. Call us immediately on 0116 5070936 and we'll dispatch a plumber to your property as quickly as possible, 24 hours a day.

Question 13

How do I book a service?

Accepted Answer

You can book online through our Book Service page, call us on 0116 5070936, email admin@247maintenancesolutions.co.uk, or message us on Instagram. Our online booking form guides you through each step.

Question 14

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice for cancellations of scheduled appointments. Emergency call outs cannot be cancelled once our team is en route. Please contact us as soon as possible if you need to reschedule.

Question 15

Do you guarantee your work?

Accepted Answer

Yes, we stand behind the quality of our work. If you're not satisfied with any aspect of our service, contact us within 7 days and we'll return to put it right at no extra charge.

Question 16

Can you pressure wash my driveway?

Accepted Answer

Yes, driveway cleaning is one of our most popular services. We use professional-grade equipment to remove moss, algae, oil stains, and years of built-up grime from block paving, tarmac, and concrete surfaces.

Question 17

Do you install artificial grass?

Accepted Answer

We offer artificial grass cleaning and maintenance. For new installations, we can discuss your requirements and provide a quote, or recommend trusted partners for full installation projects.

Question 18

What handyman jobs do you cover?

Accepted Answer

Our handyman services include furniture assembly, shelving, TV mounting, curtain poles, door and window repairs, minor plumbing and electrical work, painting touch-ups, and dozens of other household jobs.

Question 19

Do you work with property management companies?

Accepted Answer

Yes, we work with property management companies, letting agents, and landlords across Leicestershire. We offer reliable maintenance contracts with fast response times and detailed reporting.

Question 20

Is there a minimum charge?

Accepted Answer

We provide clear, no-obligation quotes before starting any job. Pricing depends on the property, scope and urgency — so you'll always know what to expect before we begin.

Question 21

Can you unblock drains?

Accepted Answer

Yes, we provide drain unblocking services for sinks, toilets, baths, and external drains. For severe blockages, we have the equipment to diagnose and resolve the issue efficiently.

Question 22

Do you offer seasonal garden packages?

Accepted Answer

Yes, our seasonal garden care packages cover spring planting, summer maintenance, autumn tidy-ups, and winter preparation. These can be booked as one-off seasonal visits or as part of a regular plan.

Question 23

What should I do before your team arrives?

Accepted Answer

Simply ensure we have access to the areas requiring work. For garden services, please secure pets indoors. For property work, clear the work area of personal items. We'll handle everything else.

Question 24

Can I upload photos when booking?

Accepted Answer

Yes, our online booking form includes an image upload step. Photos help us understand the scope of work and provide more accurate quotes before we arrive.

Question 25

Do you repair roofs?

Accepted Answer

Yes, we handle roof repairs including replacing tiles, fixing flashing, repairing flat roofs, and carrying out roof inspections. We also clean and repair gutters and downpipes.

Question 26

Are you a local business?

Accepted Answer

Yes, we're a local Leicestershire business registered at 33 Central Avenue, Wigston, LE18 2AB. Company number 16921097. We're not a national call centre — you'll always speak to real people who know the area.

Question 27

What happens after I submit a booking?

Accepted Answer

You'll receive a confirmation email with your booking details. Our team will review your request and contact you within 2 hours (during business hours) or the next morning to confirm your appointment.

Question 28

Do you offer commercial maintenance contracts?

Accepted Answer

Yes, we offer tailored maintenance contracts for offices, retail units, and commercial properties. Contracts include scheduled visits, priority emergency access, and discounted rates on additional work.

Question 29

Can you paint my fence?

Accepted Answer

Yes, fence painting and staining is a popular service, especially in spring and summer. We prepare the surface properly and use quality products for a long-lasting, professional finish.

Question 30

How do I contact you in an emergency?

Accepted Answer

For emergencies, call 0116 5070936 or 07880 604629 immediately. Do not use email or the online booking form for urgent issues — always call so we can dispatch help straight away.

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